Every STR host knows the texts. "What's the WiFi password?" at 9pm. "Where do I park?" at midnight. "How do I use the hot tub?" at 11am when you're in a meeting. The AI Concierge is built to handle all of them — directly from your TV — so you don't have to.

What It Is

The AI Concierge is a conversational chatbot embedded directly in the GuestsBoard kiosk. It lives on your TV screen as a small chat bubble icon. When a guest taps it, a full chat interface opens and they can type any question. The AI answers instantly using everything it knows about your property.

It's not a FAQ widget with preset answers. It's a genuinely intelligent AI that can handle natural language, follow-up questions, ambiguous phrasing, and multi-part questions — the same way you would if you were there in person.

What Powers It

GuestsBoard's AI Concierge is powered by Gemini, Google's conversational AI model. Rather than giving guests direct access to a generic AI assistant, GuestsBoard wraps Gemini in a property-specific context: your house rules, your amenity guides, your local recommendations, your check-in/check-out instructions, and your custom Q&A knowledge base. The AI speaks only about what you've configured — it won't invent a check-out time you didn't set or recommend a restaurant you didn't add.

What It Knows

The AI has access to all of this, pulled from your property dashboard in real time:

House Rules
All rules you've written — noise, pets, smoking, guest limits, parking restrictions
WiFi & Access
Network name, password, door codes, parking codes, pool gate combinations
Amenity Guides
Step-by-step instructions for appliances, hot tub, smart TV, thermostat, and any other equipment
Local Recommendations
Restaurants, coffee shops, grocery stores, hiking trails, beaches, and activities you've curated
Check-in / Check-out
Times, procedures, key return instructions, what to do at departure
Emergency Contacts
Your phone number, nearest hospital, local emergency services
Knowledge Base Q&A
Custom Q&A pairs you've written to handle specific, recurring guest questions
Booking Info
Guest name, check-out date, nights remaining (requires OwnerRez connection)

How Guests Use It

On the TV

When the AI Concierge is enabled, a small chat bubble appears in the corner of the kiosk display. Guests tap it using the TV's touch remote (if available) or any connected input device. On smart TVs with motion controls, pointing and clicking works too. A full-screen chat interface opens, and guests type their question using a Bluetooth keyboard if available, or navigate the on-screen input.

The response appears in seconds. Guests can ask follow-up questions, and the AI maintains context within the conversation — so "What about the hot tub?" after asking about pool hours works exactly as you'd expect.

From Their Phone

Guests can also scan a QR code displayed on the TV and open the AI Concierge chat on their own phone — as long as they're connected to your property WiFi. This is the most common way guests interact with it. They pull out their phone, scan the code, and can ask questions from anywhere in the property while the QR stays up on screen.

No app download required. The phone chat interface is a mobile-optimized web page — guests just scan and type. Nothing to install.

Rate Limiting

To prevent abuse (both accidental and intentional), the AI Concierge has configurable rate limits. Usage details and included message allowances are available on the pricing page. You can monitor usage in the dashboard under AI Chatbot → Usage.

If usage spikes unusually, GuestsBoard surfaces that in your dashboard. You can adjust limits or review recent conversations to understand what's driving it.

Conversation History

Every conversation guests have with the AI Concierge is stored and visible in your dashboard under AI Chatbot → Recent Questions. This serves two purposes: you can audit what guests are asking and how the AI answered, and — more usefully — you can spot patterns. If the same question appears five times, that's your signal to add a more detailed Q&A pair or update an amenity guide.

Conversations are associated with the session, not with a specific guest's identity. There's no PII captured beyond what's in the conversation itself.

Why It Actually Matters

The most common feedback from hosts who enable the AI Concierge is simple: it cuts down the 11pm texts. Not because guests stop having questions — they always have questions — but because now there's something in the room that answers them better than a text to a sleeping host would.

A guest who can type "how do I turn on the gas fireplace" and get a correct, step-by-step answer in 3 seconds is a guest who doesn't need to call. A guest who finds the nearest urgent care clinic on the AI chat at midnight doesn't need to wake anyone up. That's a better stay, and better stays lead to better reviews.

Ready to set up the AI Concierge and build your knowledge base? See How to Set Up the AI Concierge and Build Your Knowledge Base for the step-by-step process.

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