Setup guide · Updated October 23, 2026

Prepare a helpful concierge knowledge base

By GuestsBoard

Turn recurring questions into clear, useful property information.

Begin with real questions

Gather the questions you answer repeatedly: parking, heating, coffee, towels, checkout, and local recommendations. Write the answer you would give a guest who has just arrived and does not know the property yet.

Use specific instructions

Give one instruction at a time. Name the room, object, or switch precisely. “The patio-light switch is beside the sliding door” is more useful than “use the switch.” Explain any important prerequisite before the action it belongs to.

Make boundaries explicit

If a request needs approval, say so. A late checkout, extra visitor, or change to a booking should lead guests to you. Keep house rules and checkout times consistent across the guide. Avoid putting passwords, access codes, or private guest information in free-text knowledge content.

Test before guests arrive

Enable the concierge through your property settings and check the guest flow on your network. Ask the common questions in a few different ways. Check that answers reflect your instructions and that the host contact is easy to find. Correct the source content when it is unclear.

Maintain it with the property

Revisit your content whenever an appliance, house rule, or recommendation changes. AI answers require internet access and are subject to usage limits. Keep essential instructions available in the guide itself so guests have another way to find them.