Setup guide · Updated October 23, 2026

Connect OwnerRez to your guest guide

By GuestsBoard

Map your properties and check reservation details before enabling personalized welcomes.

Start in your account settings

In GuestsBoard, open Settings and then Integrations. Use the OwnerRez connection option and follow the current connection instructions. You need access to the OwnerRez account containing the properties you intend to connect. Enter credentials only in the intended connection interface; do not send them by email.

Map the correct property

Open the corresponding GuestsBoard property and locate its reservation mapping section. Select the matching OwnerRez listing, then use Map property. Check the listing name carefully, especially if you manage similarly named homes.

Verify the result

Review the connection and last-sync information. Check a known reservation against OwnerRez and confirm that the name, dates, and property timezone are appropriate. Verify the welcome on the actual screen. Reservation updates can depend on connection health and sync timing.

If something looks wrong

Check the account connection, selected property, reservation status, and timezone. Review any sync error shown in the dashboard. If a booking is missing or a date is wrong, contact support with the property name and a description of the issue. Exclude credentials and unnecessary guest details.

Keep your guide useful without sync

Wi-Fi information, house guides, local recommendations, and your welcome message can be maintained directly in GuestsBoard. Reservation personalization is optional; it is not required to offer a useful guest guide.